Delivery
All of our hand-crafted products are shipped with the utmost care and padding.
As soon as your product is shipped, we will notify you and provide you with a tracking number and estimated date of delivery. For goods ordered online and shipped from the EU the international shipment may be subject to import duties and taxes, which are levied once a shipment reaches the UK. These charges and any additional customs clearance charges must be borne by the buyer.
Our delivery charges ONLY apply to UK mainland purchases. We reserve the right to make additional delivery charges for overseas deliveries and for remote parts of the UK such as the Isle of Wight, Isle of Man, Northern Island, Shetland, the Western Isles and certain parts of the Highlands. We recommend that all overseas customers call us to discuss their order and delivery charges before placing an order. Free delivery is available on all full priced lighting orders. Delivery charge for other products from Living Concrete Ltd will be calculated individually. We do NOT accept any responsibility for costs relating to the late delivery of products ordered from us.
Living Concrete Ltd is not liable for any damages or loss sustained in transit via third parties.
IMPORTANT
On receipt of your purchase it is essential that the items are thoroughly checked. Any breakages or missing items must be reported in writing to sales@livingconcrete.co.uk within 24 hours. We will help resolve any problems reported after this point but reserve the right to pass on any associated costs.
VAT
All of the product prices on this site include VAT at the standard rate of 20%.
Returns
We conform with the Distance Selling Regulations and all goods can be returned if they do not meet your requirements. However, the following conditions apply:
– Returned goods must be received by us within 14 days of receipt of goods. We may not accept goods returned outside of these time limits or, in certain circumstances, we may issue a credit note. This is at the discretion of Living Concrete Ltd.
– Returned goods must be returned with all parts, packaging, instructions and must be in perfect condition. A refund will not be made unless all of these conditions are met.
– Goods must not be used in any way.
– The customer is responsible for selecting a suitable means of returning the goods to us and must take responsibility for their safe return to us, taking out insurance if required.
– Postage to the customer and the return postage will not be refunded.
– We reserve the right to refuse a return, issue a credit note or apply re-stock charges for special order items.
Faulty Goods & Product Issues
We pride ourselves on the quality of the goods we supply and guarantee to replace or refund any goods that are found to be faulty or not fit for purpose. However, our liability is limited to the value of the purchased goods and we accept no responsibility for ANY costs associated with the supply of faulty goods.
Complaints Procedure
We respect your rights as a consumer and aim to do everything in our power to ensure that you have an enjoyable experience with us. If you have any problems or criticisms, please feel free to contact us on 020 30923020.
We do our best to respond to all complaints as soon as we receive them and should be able to resolve them within a few days.
Please note: Variations in product’s appearance and colour and small air bubbles/holes under 5mm are part of the natural beauty of the material and not considered a defect. This is the very nature of “handcrafted,” and customers agree to accept variations in our handcrafted products when placing an order with Living Concrete.
