All of our hand-crafted products are shipped with the utmost care and padding.
We ship via a dedicated courier company and will always invest in insurance for your project at an agreed extra charge to you. Generally the insurance will cover approximately 50% of the value of your item. If you would like extra insurance, please let us know.
As soon as your product is shipped, we will notify you and provide you with a tracking number and estimated date of delivery.
The buyer is responsible for any potential additional fees charged at customs for all international orders. Once a product leaves the UK, Living Concrete Ltd is not responsible for any loss or damage incurred.
No product replacement will be provided if the customer provides an invalid address. However, if the mistake is on our part, we will take care of providing a replacement product or refund, at our discretion. Once a product leaves the UK, Living Concrete is not responsible for any loss or damage incurred.