Terms and conditions

 

1. Our surfaces and products are not designed or built to be used structurally unless specifically discussed and stated on the invoice.
2. Alterations to products due to variations from supplied information will be chargeable to the client.
3. Damaged goods will be replaced as quickly as possible. All replacements of damaged products will require at least the same manufacturing lead time as applied to the original order.
4. All estimated project production times are based on schedule start dates. Start dates are scheduled once the deposit or full payment has been paid and cleared.
5. Production time average 6 –12 weeks.
6. Dedicated standard kerbside delivery only (with customer responsible for unloading the goods from the truck) unless otherwise stated. Living Concrete accepts no liability for direct or indirect losses, costs or penalties resulting from delayed deliveries or delays caused by the replacement of damaged products.
7. All information is provided in good faith and is subject to change without notice.
8. Living Concrete reserves, the right to cancel a refund or replacement of the goods if they have been signed for upon delivery without carrying out checks for a damage.
9. By placing the order with Living Concrete, the Buyer automatically agrees to our Terms and Conditions.

APPEARANCE

10. Any sample provided is to be seen as a guide and not a guarantee of the final product’s appearance.
11. Due to the nature of the material, manufacturing, curing and finishing processes each item produced will be unique and individual in appearance. Efforts will be made to produce continuity for items of a single project or order where applicable. Variations in product appearance, colour, and texture are considered to be part of the natural beauty of the material and are not seen as defects.
12. Slurry filling of voids is normal.
13. The use of sealers to protect the surface does not constitute a guarantee that the surface will not stain/etch or allow liquids to penetrate.
14. Sealers are used to help prevent staining and liquid penetration by providing the client time to clean away staining material. It is the client’s responsibility, to remain diligent in the removal of possible stain/etch causing or penetrating substances.
15. Penetration sealers will provide little protection against acid attack.
16. Sealers can be damaged and may need to be periodically re-applied, this is especially relevant to high use areas and product that are submerged, e.g. basins, bathtubs and water features.
17. Bespoke sinks/basins are priced assuming a conventional plug or similar simple mechanism is used and the exclusion of an overflow.
18. Concrete sinks, baths etc. may require a topical sealer to help protect the concrete surface from water ingress. Dissolved minerals in the water supply may alter the appearance of the concrete.
19. All concrete will have +/-2mm tolerance.
20. Manufacture will not start until drawings/dimensions are signed off or templating has been carried. Templating is only included if stated within the product specification.
21. It is the responsibility of the client to make sure the supporting structure is adequate to support the concrete all joints need fully supporting.

PAYMENT

22. All products remain the property of Living Concrete until full and cleared transfer of payment has occurred and the product has been signed for prior to unloading on delivery. Payment terms for our standard products require full payment upfront. Payment terms for our Micro-cement and Coatings products are: 80% deposit, 20% on completion and before final sealer application unless otherwise agreed. Payment terms for bespoke products require a 80% non-returnable deposit at the time of order. Final payment of the remaining 20% is to be made (and cleared) prior to the date of delivery.
23. All installation costs are paid upon completion within 14 days from the invoice issue date.
24. For overdue payments we reserve the statutory right to claim interest (at 8% over the Bank of England base rate) and compensation for debt recovery costs under the Late Payment legislation.
25. Estimates and quotations given remain valid for 30 days.
26. By placing the order with Living Concrete, the Buyer automatically agrees to our Terms & Conditions.

PROJECT DURATION

27. The date of commencement of any project will be declared only after all the required dimensions and project details have been agreed in writing by the client. Living Concrete Terms and Conditions have been signed and returned to Living Concrete and full payment of the deposit has been made.
28. The commencement date will be used to calculate the expected completion date.
29. Any delays outside the control of Living Concrete may result in alterations to the scheduled times allocated for.
30. Lead time is normally 6-8 weeks but can be up to 12 weeks from placement of order.
31. Living Concrete shall be under no liability for any delay or failure to deliver the products within estimated timescales.

DELIVERY

32. Based on dedicated standard kerbside delivery only unless otherwise stated.
33. The date of delivery specified by the Seller is an estimate only. Time for delivery shall not be of the essence of the contract and while every reasonable effort will be made to comply with such dates, compliance is not guaranteed, and the Buyer shall have no right to damages or to cancel the order for failure for any cause to meet any delivery date stated.

Living Concrete reserves the right to change these terms and conditions at any time.

Cancellation

On orders cancelled before mould or product manufacture there is no charge.
If a templating site visit has already taken place, £250 plus VAT will be charged.
On orders where materials have been bought, no refunds will be given.
No refunds will be given once manufacture has commenced.

Wasted Journeys and Charges

It is the responsibility of the Customer to ensure that the site meets all the requirements of Living Concrete’s agreed specifications. Should the site not comply with requirements of Living Concrete or if the Customer chooses to cancel or amend the agreed work schedules less than 24 hours prior to commencement or continuation of work already in progress and this results in a wasted journey, cancelation or changes to agreed timescales we reserve the right to make an additional charges of £440+Vat per contractor per day.

Events Outside Our Control 

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under these Terms caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes (a) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (b) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (c) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (d) impossibility of the use of public or private telecommunications networks.

Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will extend the time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.

Samples

Samples are supplied free of charge and are to be used as a guide to our colours and finishes only.  Variations, primarily in aggregate orientation and density should be expected compared to the final piece. Unlike large samples and the actual product, initial samples are not sealed against household chemicals or various foods and so should not be considered representative of stain or scratch resistance of the final product, which is fully sealed.

Dimensions & Cut-outs

Specific measurements provided by the clients that are additional to those agreed during templating must be provided in writing at the time agreed in order for products to be delivered and fitted in the lead times provided after the payment is made.

Any changes to dimensions after the time templates and or measurements taken, will incur additional charges.

Installation

Installation does not include any electrical, gas, plumbing or other works. A tolerance of ± 5mm is to be expected on all measurements taken due to the nature of concrete unless agreed. For kitchen worktops, we require cabinets to be fixed to wall and all be level to within ± 3mm end to end.

Scratch Resistance and Sealing

Living Concrete uses specialist impregnating agents and sealers to prevent scratching and staining. However, this process is not a guarantee our concrete will not stain or scratch if force is applied to it.

To maintain the surface quality we recommend all spillages are cleaned up as soon as possible and any surface damage is reported immediately for repair. Most high use products will leave the studio with good stain resistance to most food and drink and offer some acid resistance.

Weight

Living concrete manufactures the majority of our concrete products using Ultra High Performance (BTX) Glass Reinforced Concrete (GRC). This allows for greatly reduced weight and increases in strength. There is usually no need to strengthen/reinforce any kitchen units or flooring to support Living Concrete worktops. Most BTX work will be around 18kg sq/m 12mm thickness. Contact us for further details.

Product Aftercare

Typically, there is no more aftercare on Living Concrete products, other than general daily cleaning with a mild detergent as you would any other worktop. All food cutting should be carried out on dedicated cutting boards and any damage to the surface of the concrete can normally be repaired and re-sealed. Ideally surfaces should be wiped down as soon as spillages occur, especially for acidic staining agents like vinegar and lemon juice or household cleaners.

Receiving orders

On receipt of your purchase it is essential that the items are thoroughly checked. Any breakages or missing items must be reported in writing to sales@livingconcrete.co.uk within 24 hours. We will help resolve any problems reported after this point but reserve the right to pass on any associated costs.

Faulty Goods

We pride ourselves on the high quality of the goods we supply and guarantee to replace or refund any goods that are found to be faulty or not fit for purpose. However, our liability is limited to the value of the purchased goods and we accept no responsibility for ANY costs associated with the supply of faulty goods.

Guarantee

All of our products are covered by a minimum of a one-year guarantee, where the items supplied are found to be faulty or not fit for purpose. Many of our items have longer guarantees.

Complaints Procedure

We respect your rights as a consumer and aim to do everything in our power to ensure that you have an enjoyable experience dealing with us.

If you have any problems please call our support line on 0203 092 2030, or write to: sales@livingconcrete.co.uk

We’ll guarantee to respond to you within five working days and to keep you fully and regularly informed until your complaint is resolved.